Frequently asked questions
DO you have a Money Back Guarantee?
We offer a 30 day money-back guarantee for exchange on all items and we give you your money back if the ring is damaged through faulty workmanship.
For more information please see our Returns Policy.
It is vital that if you do decide to return your chosen item, you must follow the instructions detailed in our Returns Policy.
Our Returns Policy
All items are entitled to our 30 day money-back guarantee. You may return an item to us within 30 days from receipt of your item, for a refund or exchange.
When returning an item to us it needs to be in its original, unused, unworn condition accompanied by all certification documents (valuation and diamond report if applicable) and its box or packaging. Items damaged due to client negligence will not be accepted for a refund.
We will gladly re-size any item at any time after your purchase, for a small charge to cover costs. Please email us at maria@vestidos-de-novia-online.com before returning your item for re-sizing and state the desired size required and the product code for the ring (or your name so we can view your order details), to make sure we can do this for you. Generally resizing takes 10-12 working days, however some items can only be made within specific size ranges, and others can be specially made but this will take longer to return to you.
Items that have been received and then sent back to be re-sized, will not be accepted for a refund.
All items must be returned via Correos Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £2,500.
If the item you received was a special order for a non-standard ring size (outside of our offered range on each product) you will only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. Our standard sizes for women are "H to Q 1/2" or "H to S 1/2" depending on the product. Our standard sizes include half sizes.
Please email us to let us know your reason for returning the item to us, and we will send
a confirmation e mail detailing the return address.
Once an item has been received and checked over we will process your refund immediately, however the payment may take a few days to return to your account.
If you have any enquiries regarding our returns policy, please email us at maria@vestidos-de-novia-online.com
Why should I buy online, and how are your prices so low?
Purely Diamonds manufacture our diamond jewellery in-house , and sell our jewellery directly to the public. Buying something from a manufacturer essentially means you are cutting out the middle-man, and making substantial savings in the process.
We can pass these savings on to you in the form of very low prices, whilst still providing exceptional quality and service. You will save up to 50% on any product you purchase from us.
Do you have a shop? Is it possible to view products before purchasing?
Yes it is. Purely Diamonds have a showroom in Farringdon, London (EC1)– just around the corner from Hatton Garden. Please phone us first to make an appointment - 0044 800 032 3422,. Appointments can be made Monday – Friday; 9am – 6pm.
Please be aware, we do not stock everything we have on our website as the majority of our products will be made to order. We do try to stock every different style/design so that you’ll always have something very similar to view. When you make an appointment let us know which items you are interested in.
Your checkout tells me I do not have cookies enabled, what should I do?
If you use Internet Explorer (most popular browser)
1. In Internet Explorer click on the button marked "Tools" located in the top left of your screen to get the drop-down menu.
2. Click on "Internet Options" and a new window will open titled "Internet Options". Click on the tab at the top of this window titled "Privacy"
3. Click on the button marked "Default" or move the slider down until the text next to it reads "Medium".
4. Click the button at the bottom of the window marked "OK". You now have cookies enabled
If you use Firefox
1. In Firefox, click on the option at the top marked "Tools" and choose "Options" from the menu (if in Windows) or open the "Firefox" menu and click on "Preferences" (if on a Mac).
2. In the new window, look for the icon at the top labeled "Privacy", click on this.
3. Click the option "Accept cookies" or "Accept cookies from sites" so it is ticked
4. Click the close button at the bottom right of the window. You now have cookies enabled.
Cookies are small text files that help us track your movements from one page to the next, so we can store what you have placed in your basket and other purchase data.
Ordering / Payment
How do I place an order?
To order simply click on the item you want ("add to basket") and then continue through the simple checkout process.
Our secure connection means you need have no worries about buying online.
We currently accept payment through Visa, MasterCard, Through PayPal
How long will my order take?
If we have an item in stock we can sometimes deliver the next day if necessary, but in general we state 7-14 days for all items that are made to order (a few items will take 3-4 weeks). Every item has different delivery times, and you can see these either in the product description or when you select your required ring size. If you need your order urgently or for a very specific date, please let us know after you’ve placed your order and we’ll do everything we can to have your item ready in time.
Will I receive confirmation of my order?
Yes. After you have placed an order, you will receive email confirmation almost immediately.
AOL users might not receive our confirmation email, so if you are an AOL email user, please send us an email with your
name and the date the order was placed, to maria@vestidos_de_novia_oline.com
Can I track my order?
Yes, please email us your Name and Order Number and we will email you an update on your order as soon as possible.If posted we will send you a tracking number.
What payment methods do you accept?We currently accept payment through Visa, MasterCard,PayPal . We do not accept Amex. We can also accept payment via BACS (bank transfer) - please
contact us for our details.
Prices
What is included in the price?
Our prices are inclusive of VAT and delivery charges, and include a free valuation document as well as a suede-lined presentation box. If your item is accompanied by a diamond certificate, this is also included in the price. The price you see is the price you pay (no hidden extras).
What does "RRP" stand for?
Recommended Retail Price. This is the price you would expect to pay on the high street for the same piece of jewellery. The RRP will appear on your free valuation document, and this is the value to use for insurance purposes.
What are the differences between White Gold and Platinum?
•Platinum is naturally white, whereas white gold has to be rhodium plated to make it whiter (white gold is naturally a light grey/yellowish colour)
•Platinum is approximately 40% heavier than gold
•Platinum is 30 times rarer than gold, so its price is invariably that much higher (platinum is currently 2-3 times more expensive than gold)
•Platinum is generally 95% pure platinum, compared with gold which is 75% pure gold.
•Platinum is harder wearing than gold due to its density and weight. It does scratch like all other precious metals, but a scratch is merely a displacement of metal and none of its volume is lost
•If white gold has been rhodium plated, the colour difference between white gold and platinum is not noticeable. The two will look almost identical when new, however the rhodium plating will wear over time.
White gold
All our white gold is 18 carat. It is made by mixing 75% pure gold with 25% alloy metals including silver and palladium.
There is actually no such thing as "white gold"; all gold is yellow until it has been mixed with other alloys. White gold as it is, is actually a light gray/yellowish color so it is coated in rhodium to make it appear whiter. It is common practice to rhodium plate all white gold jewellery. Traditionally nickel was used in white gold but nickel is no longer used today as it can cause skin reactions. We do not use nickel in any of our jewellery.
Rhodium is very similar to platinum and shares many of the same properties, including its colour. It’s a very white metal and is hard wearing, although it will wear away after a long period of time. There is no answer as to how long the rhodium plating should last, it all depends on the thickness of the plating, the conditions under which it was applied and the general day to day wear of the item.
Rhodium plating should be very cost effective and will return your jewellery to its original condition. We suggest having your white gold jewellery rhodium plated every few years or so to keep it looking white.
Yellow Gold
All our yellow gold is 18 carat. It is made by mixing 75% pure gold with 25% alloy metals including copper and zinc.
Unlike white gold which needs to be rhodium plated to look white, yellow gold does not require plating as it is naturally yellow. Yellow gold is hard wearing and will maintain its yellow colour, but it always looks best once it has been polished.
Platinum
All our platinum is almost pure (950 Platinum). It is made by mixing 95% platinum with 5% other alloy metals.
Platinum is the finest precious metal used in jewellery making. There is very little platinum on this earth and it’s found in very few places around the world. The rarity of platinum means that its price is invariably higher than gold. Currently platinum is as much as 3 times the price of gold.
Platinum naturally has a brilliant white sheen and does not need to be rhodium plated like white gold to achieve its colour. The purity level in platinum is that much higher than gold (95% compared with 75%), making it hypoallergenic and kind to sensitive skin. It is very hard wearing and very dense, making it heavier than gold and more durable than other jewellery metals. It does scratch like all other precious metals, but a scratch is merely a displacement of metal and none of its volume is lost.
Over time platinum does develop a natural patina which many people find just as attractive as a polished finish. However, a professional polish will restore the jewellery to its original highly polished condition if you so prefer.
Conflict Diamonds
What is your policy on Conflict/Blood diamonds?
Purely Diamonds does not sell conflict diamonds.
Purely Diamonds only deals in “clean diamonds” -- diamonds coming directly from legitimate sources NOT involved in funding conflict. Our invoice that every customer receives with their order, states as follows -
The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. The seller hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.
Diamonds, unfortunately, are at the heart of armed conflict in several countries. In Sierra Leone, Angola and the Democratic Republic of Congo, for example, diamond production has been used to fund civil wars as well as human rights abuse on an enormous scale, with millions of innocent victims being forced out of their homes, raped or tortured.
For this reason, Purely Diamonds only deals in “clean diamonds” -- diamonds coming directly from legitimate, diamond-producing industries such as those in South Africa and Botswana.
Diamond & Metal Information
What does "carat weight" mean?
How big is my diamond?Carat weight refers to the weight of the diamond itself. Diamonds are actually valued in terms of their weight, not in terms of their size. The carat weight does however affect the size of the diamond, so people do refer to the size rather than the weight of the stone in some cases. For example:
Round Stones Carat Weight Size in Millimetres
0.25ct 4.0mm
0.50ct 4.9mm - 5.0mm
1.00ct 6.5mm
We try to display the carat weight as well as the size of the stone in millimitres for your reference. Please click here for a detailed size chart (carat weight -> millimetres).
Do your products have hallmarks?Yes. All our jewellery will have a United Kingdom hallmark. A hallmark is a small marking that is stamped onto precious metals to guarantee that it conforms to standards of purity and has been independently tested. This shows the type of metal used and the content of the metal. All our gold is 18ct and will have this hallmark. All our platinum is 950 (95% pure) and will have this hallmark.
A hallmark means that the item has been independently tested (assayed) by an Assay office and guarantees that it conforms to a specified legal standard of purity. Unless specifically exempted, all gold, silver and platinum items offered for sale must be Hallmarked.
The modern Hallmarking system started in London in the 1300’s to protect the public against fraud and unscrupulous sellers. Traditionally hallmarks are struck into items made up of precious metal (platinum, gold or silver) using a steel punch. There is a new method of Laser marking which is becoming increasingly popular. Laser marking works by using high powered lasers to evaporate material from the metals surface, and means that finished items of jewellery do not need to be re-finished after the hallmarking has taken place.
The United Kingdom has statutory independent hallmarking and belongs to the Vienna Convention group (as of 2007) which recognizes other Countries hallmarks. In some nations, such as the UK, the hallmark is made up of several different elements, however, in other nations, such as Switzerland, the hallmark is a single mark regardless of metal or purity/fineness.
Hallmark symbols in the UK consist of three compulsory marks :
1. Who made the piece of jewellery (the maker’s mark).
2. The guaranteed standard of fineness or purity.
3. The Assay Office that marked and tested the item.
Metal & Fineness/Purity Mark
Please note our gold and platinum are 750 and 950 respectively.
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